EU eGovernment Action Plan 2016-2020 - Accelerating the digital transformation of government

News article |

The digital transformation of government is a key element to the success of the Single Market; helping to remove existing digital barriers and preventing further fragmentation arising in the context of the modernisation of public administrations.

The previous eGovernment Action Plan 2011-2015 led to the development of technological enablers that are key to facilitate access to and use of public services. Today, eGovernment is more than just taking up technologies. Modern administration should deliver public services for citizens and businesses, designed by citizens and businesses and on the demand of citizens and businesses.

The new eGovernment Action Plan 2016-2020 aims:

  • to modernise public administration,
  • to achieve the digital internal market, and
  • to engage more with citizens and businesses to deliver high quality services.

The Action Plan will support the coordination and collaboration at European Union level. Through the joint efforts between Member States and the Commission, the availability and take-up of eGovernment services can be increased, resulting in faster, cheaper and more user-oriented digital public services.